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Confidentiality & GDPR

The privacy of your personal information is of crucial importance to us. We understand that your trust in us is our priority, and that is why this privacy statement applies to our website https://hotelflannelles.fr/ (hereinafter the «Site») and to all existing and non-existing relationships between HÔTELIERE LE PROGRES and its clients and partners. We take the protection and respect of the privacy of our website users seriously and take the necessary measures to guarantee it. HÔTELIERE LE PROGRES ensures the protection of users« personal data in accordance with the provisions of the French Data Protection Act of 6 January 1978, as amended, and the General Data Protection Regulation (GDPR: No. 2016-679).

 

What is a privacy policy?

This is a document that explains, as a user of our website, the personal information we collect about you when you browse our Site. We are therefore committed to respecting the confidentiality of the personal information we collect as described below. Our users will find in this «Privacy Policy» the personal information we collect about them, the purposes for which this information is used, the means of collecting it, the means available to users to object to its collection, as well as the security measures taken to protect their personal information. «Personal information» or «personal data» means any information that identifies a user, such as: surnames, first names, postal and email addresses, telephone numbers, an IP address, a computer login ID, etc.

 

Through the website https://hotelflannelles.fr/, HÔTELIERE LE PROGRES may collect the personal data of any person sending a query to HÔTELIERE LE PROGRES via the «Contact» section of the Site, making an online booking or subscribing to the site's newsletter. The collection and processing of personal data transmitted by the user to HÔTELIERE LE PROGRES are subject to the provisions of the amended French Data Protection Act of 6 January 1978 and the General Data Protection Regulation (GDPR: no. 2016-679).

 

The website https://hotelflannelles.fr/ provides you with a form allowing you to exercise your rights relating to the protection of your privacy. Simply click on the following link: https://www.hotelflanelles.paris/fr/formulaire-rgpd.

 

Please read this «Privacy Policy» diligently in conjunction with HÔTELIERE LE PROGRES« »Cookie Policy".

 

Collection of personal data

HÔTELIERE LE PROGRES may collect and process personal data, see below, when you fill in a contact form, or other, on our website https://hotelflannelles.fr/.

Your name
First name
Postal address
Email address
Landline / Mobile phone number


Information concerning your use of the Site, such as your IP address, browser type, your software, your hardware, your geographical location data, and the web page you were visiting when you accessed the website.


Furthermore, HÔTELIERE LE PROGRES automatically collects anonymous information regarding your use of our website https://hotelflannelles.fr/ and its services.

Thus, HÔTELIERE LE PROGRES, for example, will automatically record which parts of the website you visit, which internet browser you use, which website you visited when you accessed the website, and your IP address. We cannot identify you based on this data, but it.

 

Methods of collecting personal data

 

Your personal data is collected through the following methods:

A collaboration with HÔTELIERE LE PROGRES
A visit to the website https://hotelflannelles.fr/
Creating a customer account
The contact form(s)
The quotation request form
Your use of HÔTELIERE LE PROGRES services
Identity verification
Registration for communications and the newsletter (via the Website)
Correspondence exchanged with and from HÔTELIERE LE PROGRES
Business card exchange
The reception and interactions with the establishment's staff
The opinion poll
Cookies (for more information: «Cookie Policy»)
Competitions
The personal data collected by HÔTELIERE LE PROGRES are therefore expressly and voluntarily provided by you.

Use of personal data

https://www.hotelflanelles.paris may process some of the data collected for:

To allow navigation on the Site, management and traceability of services ordered by the user.
Optimise the user experience, quality, management, navigation and content of the HÔTELIERE LE PROGRES website.
Creating a customer account and confirming its creation.
Customer/prospect relationship tracking for bookings.
The supply of goods and services of HÔTELIERE LE PROGRES.
Improve customer service and your support needs.
Getting in touch: contacting you by email and/or telephone.
To conduct satisfaction surveys, studies, and optional polls on https://hotelflannelles.fr/.
The sending of marketing campaigns and targeted advertisements from HÔTELIERE LE PROGRES, updates and promotional offers based on your preferences and communication consent.
Provide personalised advertising content.
Sending quotes, receipts and invoices.
Gathering statistical data.
Developing an offer.
Administer a competition.
The execution of a contract concluded with HÔTELIERE LE PROGRES.
To prevent and combat computer fraud (spamming, hacking...).

Personal data privacy

HÔTELIERE LE PROGRES is the sole owner of the information collected on the Site https://hotelflannelles.fr/. Your personal data will not be sold, exchanged, transferred, or given to third parties for any reason, without your consent, outside of what is necessary to respond to a request and/or transaction within the context of customer relationship management, the provision of HÔTELIERE LE PROGRES services, and their optimisation.

Data Controller

For the Personal Data collected during the creation of the User's personal account and their browsing on the Site, the data controller for personal data is: Gwendoline Pédurand.

As the controller of the data it collects, https://hotelflannelles.fr/ commits to complying with the framework of current legal provisions. It is particularly incumbent upon the Client to establish the purposes of their data processing, to provide their prospects and clients, based on the collection of their consent, with complete information on the processing of their personal data, and to maintain a register of processing activities that is accurate.

Every time https://hotelflannelles.fr/ processes personal data, HÔTELIERE LE PROGRES takes all reasonable measures to ensure the accuracy and relevance of personal data with regard to the purposes for which https://hotelflannelles.fr/ processes it.

 

Disclosure of personal data to third parties


https://hotelflannelles.fr/ undertakes not to process, host or transfer the information collected on its clients to a country located outside the European Union or recognised as «inadequate» by the European Commission without first informing the client. However, https://hotelflannelles.fr/ remains free to choose its technical and commercial subcontractors, provided that they present sufficient guarantees with regard to the requirements of the General Data Protection Regulation (GDPR: no. 2016-679).

 

https://hotelflannelles.fr/ does not market your personal data, which is therefore only used when necessary or for statistical and analytical purposes. We undertake not to sell, exchange or transfer your personally identifiable information to third parties. If it is necessary for HÔTELIERE LE PROGRES to disclose your personal data to third parties, the third party concerned will be required to use your personal data in accordance with the provisions of this «Privacy Policy». We believe it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or when the law requires us to do so.

 

Notwithstanding the foregoing, it is however possible that HÔTELIERE LE PROGRES may disclose your personal data:

 

To the competent authorities when HÔTELIERE LE PROGRES is required to do so by law or in the context of legal proceedings or future legal proceedings and to guarantee and defend our rights.
When HÔTELIERE LE PROGRES or almost all of its assets are acquired by a third party, in which case your personal data, which HÔTELIERE LE PROGRES has collected, will constitute one of the transferred assets.
https://hotelflannelles.fr/ is committed to taking all necessary precautions to ensure the security of information and, in particular, that it is not communicated to unauthorised persons. However, if an incident impacting the integrity or confidentiality of customer information comes to the attention of https://hotelflannelles.fr/, it must inform the customer as soon as possible and communicate the corrective measures taken. Furthermore, https://hotelflannelles.fr/ does not collect any «sensitive data».

 

The User's personal data may be processed by the subsidiaries of https://hotelflannelles.fr/ and by subcontractors (service providers), exclusively in order to achieve the purposes of this «Privacy Policy» such as:

 

The service provider responsible for the booking and payment system(s) for managing and validating your request.
The website creation and maintenance provider, Diadao Productive, a digital agency.
Within the scope of their respective responsibilities and for the purposes mentioned above, the main individuals likely to have access to the data of Users of https://hotelflannelles.fr/ are primarily our customer service agents.

 

In all other cases, HÔTELIERE LE PROGRES will refrain from selling, renting or transmitting your personal data to third parties, except when it has obtained your authorisation in this regard and has concluded a data processing contract with the third party concerned, which contains the necessary guarantees regarding the confidentiality and compliance of your personal data with the protection of your private and professional life. If you do not wish for your personal data to be shared with third parties, you can object to this at the time of collection or at any time thereafter, as mentioned in section «8 – Rights regarding the protection of your privacy».

 

Storage of personal data


Unless a longer retention period is required or justified by law or by compliance with another legal obligation such as 10 years for accounting documents, HÔTELIERE LE PROGRES will retain your personal data for a.

 

Rights relating to the protection of your privacy


In accordance with the provisions of the French Data Protection Act of 6 January 1978, as amended, and the General Data Protection Regulation (GDPR: No. 2016-679), users of https://hotelflannelles.fr/ may exercise their rights relating to privacy protection, as stipulated below:

 

Right of access (Article 15 GDPR) and rectification (Article 16 GDPR), updating, and completeness of User data, right to block or erase Users' personal data (Article 17 GDPR), where it is inaccurate, incomplete, ambiguous, outdated, or where its collection, use, communication, or storage is prohibited.
Right to withdraw consent at any time (Article 13-2c GDPR).
Right to the restriction of processing of User data (Article 18 GDPR).
Right to object to the processing of User data (Article 21 GDPR).
Right to data portability that.
The right to define the fate of Users' data after their death and to choose to whom https://hotelflannelles.fr/ must communicate (or not) their data to a third party they have previously designated.

 

As soon as https://hotelflannelles.fr/ becomes aware of a User's death and in the absence of instructions from them, HÔTELIERE LE PROGRES undertakes to destroy their data, unless their conservation is necessary for evidentiary purposes or to comply with a legal obligation.

 

If you wish to exercise these rights on https://hotelflannelles.fr/, you can send us a notice informing us of the right(s) you wish to exercise regarding the use of your personal data. You may exercise these rights free of charge by contacting Gwendoline Pédurand, Operations Director, by email at bonjour@flanellesparis.com, or by post to HÔTELIERE LE PROGRES, 14, rue de Brey 75017 Paris – France, specifying in the subject line of the email or letter «Rights relating to the protection of your privacy».

 

In this case, the User must indicate the personal data they wish https://hotelflannelles.fr/ to correct, update or delete, by precisely identifying themselves with a copy of an identity document (identity card or passport). Requests for the deletion of personal data will be subject to the obligations imposed on HÔTELIERE LE PROGRES by law, particularly regarding the retention or archiving of documents.

 

Furthermore, you can always update, modify, and/or check your personal data,.

 

Data protection


HÔTELIERE LE PROGRES is committed to taking reasonable, physical, technological, and organisational precautions to prevent unauthorised access to and loss, misuse, or alteration of your personal data. We use state-of-the-art encryption to protect sensitive information transmitted online. We also protect your information offline. Only employees who need to perform a specific job (e.g., billing or customer service) have access to personally identifiable information.

 

The data collected and stored via the website https://hotelflannelles.fr/ is hosted by an external company, MEDIALOG, which provides Property Management System (PMS) software for hotel management and customer relationship management.

 

MEDIALOG Hotel software allows for the definition of technical and organisational measures within the hotel to protect user data appropriately. Compliance with your data is essential, which is why MEDIALOG has ISO 9001 certification.

 

Regardless of the efforts made, no method of transmission over the Internet and no method of electronic storage is completely secure. We therefore cannot guarantee absolute security.

Should we become aware of a security breach, we would notify affected users so they can take appropriate action. Our incident notification procedures take into account our legal obligations, whether at a national or European level. We are committed to fully informing our customers of all matters relating to their account security and to providing them with all the necessary information to help them meet their own regulatory reporting obligations.

 

No personal information of the user of the site https://hotelflannelles.fr/ is published without the user's knowledge, exchanged, transferred, assigned or sold on any medium whatsoever to third parties.

 

Update of the «Privacy Policy» statement»
HÔTELIERE LE PROGRES is authorised to update this «Privacy Policy» by installing a new version on the website https://hotelflannelles.fr/. It is particularly important to regularly consult the website and the relevant page where the «Privacy Policy» is reproduced, to ensure you are aware of the new terms.

 

Hyperlinks to other websites
The website https://hotelf.

 

Consent


By using our website https://hotelflannelles.fr/, you are obliged to accept this «Privacy Policy» as well as the «General Terms and Conditions of Use» by ticking the boxes provided during the collection of information, in order to benefit from the services of HÔTELIERE LE PROGRES.

Claims
When you have complaints regarding how HÔTELIERE LE PROGRES collects, uses, and/or processes your personal data, you can contact us, in the first instance, so that we can resolve the complaint(s). If this is not sufficient, users of https://hotelflannelles.fr/ can lodge a complaint with the supervisory authorities, and in particular with the Commission Nationale de l’Informatique et des Libertés (CNIL) by following this link: https://www.cnil.fr/fr/plaintes

 

Contact HÔTELIERE LE PROGRES


If you have any questions about the «Privacy Policy» or how HÔTELIERE LE PROGRES collects, uses or processes your personal data, please contact us by email at bonjour@flanellesparis.com, or by post at HÔTELIERE LE PROGRES, 14, rue de Brey 75017 Paris – France.