Hotel Paris gare du nord

Your privacy is of the utmost importance to us. We understand that your trust in us is our priority and that is why this privacy statement applies to our website https://hotelflannelles.fr/ (hereinafter the "Site") and to all relationships or otherwise existing between HÔTELIERE LE PROGRES and its customers and partners. We take seriously the protection and respect of the privacy of the users of our web site and take the necessary measures to guarantee it. HÔTELIERE LE PROGRES ensures the protection of users' personal data in accordance with the provisions of the French Data Protection Act of January 6, 1978 as amended and the General Data Protection Regulation (GDPR: No. 2016-679).

What is a privacy policy? It is a written document that explains to you, as a user of our website, the personal information we collect about you when you browse our Site. We are therefore committed to respecting the confidentiality of the personal information we collect as described below. Our users will find in this "Privacy Policy" the personal information that we collect about them, the purposes for which this information is used, the means of collecting it, the means available to users to object to the collection, and the security measures taken to protect their personal information. Personal information" or "personal data" means any information that can be used to identify a user, such as surnames, first names, postal and e-mail addresses, telephone numbers, an IP address, a computer connection identifier, etc. We do not use this information to identify you.

Through the website https://hotelflannelles.fr/, HÔTELIERE LE PROGRES may collect the personal data of any person sending a question to HÔTELIERE LE PROGRES via the "Contact" section of the Site, making a reservation for a stay online or subscribing to the site's newsletter. The collection and processing of personal data transmitted by the user to HÔTELIERE LE PROGRES are subject to the provisions of the amended French Data Protection Act of January 6, 1978 and the General Data Protection Regulation (RGPD: n° 2016-679).

The https://hotelflannelles.fr/ website provides a form allowing you to invoke your rights relating to the protection of your privacy. Simply click on the following link: https://www.hotelflanelles.paris/fr/formulaire-rgpd.

Please read carefully this "Privacy Policy" in combination with the "Cookies Policy" of HÔTELIERE LE PROGRES.

Collection of personal data

HÔTELIERE LE PROGRES may collect and process personal data, see below, when you fill in a contact form, or others, on our website https://hotelflannelles.fr/.

Name
First name
Postal address
E-mail address
Home/mobile phone number
Information concerning your use of the Site such as your IP address, browser type, software, hardware, geographical location data and the web page you were visiting when you received access to the website.
In addition, HÔTELIERE LE PROGRES automatically collects anonymous information concerning your use of our website https://hotelflannelles.fr/ and its services. Thus, HÔTELIERE LE PROGRES, for example, will automatically record which parts of the website you visit, which web browser you use, which website you were visiting when you received access to the website, as well as your IP address. We cannot identify you on the basis of this data, but it does enable HÔTELIERE LE PROGRES to compile statistics concerning the use of the website and its audience, and to send more targeted communications. The personal information we collect is gathered through the methods described below, in section "2 - Methods of collecting personal data".

Methods of collecting personal data

Your personal data is collected through the following methods:

A collaboration with HÔTELIERE LE PROGRES
Visit https://hotelflannelles.fr/
Creating a customer account
Contact form(s)
Quote request form
The use you make of the services of HÔTELIERE LE PROGRES
Verifying your identity
Subscription to communications and newsletters (via the Site)
Correspondence with and from HÔTELIERE LE PROGRES
Exchanging business cards
Reception and exchanges with facility staff
The opinion poll
Cookies (for more information: "Cookies policy")
Competitions
The personal data collected by HÔTELIERE LE PROGRES is therefore expressly and voluntarily provided by you.

Use of personal data

https://www.hotelflanelles.paris may process some or all of the data collected for :

To enable browsing on the Site, and the management and traceability of services ordered by the user.
Optimize the user experience, quality, management, navigation and content of the HÔTELIERE LE PROGRES website.
The creation of a customer account and confirmation of this creation.
Customer/prospect relationship follow-up on reservations.
The supply of goods and services from HÔTELIERE LE PROGRES.
Improve your customer service and support needs.
Contact: contact you by e-mail and/or telephone.
To conduct satisfaction surveys, studies and optional polls on https://hotelflannelles.fr/.
The sending of marketing campaigns and targeted advertising from HÔTELIERE LE PROGRES, updates and promotional offers based on your preferences and your consent to communication.
Provide personalized advertising content.
Sending quotes, receipts and invoices.
Collect statistical data.
Drawing up an offer.
Administering a competition.
The execution of a contract concluded with HÔTELIERE LE PROGRES.
To prevent and combat computer fraud (spamming, hacking, etc.).

Confidentiality of personal data

HÔTELIERE LE PROGRES is the sole owner of the information collected on the https://hotelflannelles.fr/ website. Your personal data will not be sold, exchanged, transferred, or given to third parties for any reason, without your consent, apart from what is necessary to respond to a request and / or transaction in the management of customer relations, the provision of services HÔTELIERE LE PROGRES and their optimization.

Person responsible for the collection of personal data

For Personal Data collected in the context of the creation of the User's personal account and browsing on the Site, the person responsible for processing personal data is: Gwendoline Pédurand.

As the party responsible for processing the data it collects, https://hotelflannelles.fr/ undertakes to comply with the legal provisions in force. In particular, it is the customer's responsibility to establish the purposes of its data processing, to provide its prospects and customers with complete information on the processing of their personal data, once their consent has been obtained, and to maintain an accurate data processing register.

Whenever https://hotelflannelles.fr/ processes personal data, HÔTELIERE LE PROGRES takes all reasonable steps to ensure the accuracy and relevance of the personal data with respect to the purposes for which https://hotelflannelles.fr/ processes them.

Disclosure of personal data to third parties
https://hotelflannelles.fr/ refrains from processing, hosting or transferring information collected on its customers to a country outside the European Union or recognized as "non-adequate" by the European Commission without informing the customer in advance. For all that, https://hotelflannelles.fr/ remains free to choose its technical and commercial subcontractors on condition that they present sufficient guarantees with regard to the requirements of the General Data Protection Regulation (GDPR: no. 2016-679).

https://hotelflannelles.fr/ does not sell your personal data, which is therefore only used by necessity or for statistical and analysis purposes. We will not sell, trade or transfer your personally identifiable information to third parties. If it is necessary for HÔTELIERE LE PROGRES to disclose your personal data to third parties, the third party concerned will be required to use your personal data in accordance with the provisions of this "Privacy Policy". We believe it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or when we are required to do so by law.

Notwithstanding the above, HÔTELIERE LE PROGRES may disclose your personal data:

To the competent authorities when HÔTELIERE LE PROGRES is required to do so by law or in the context of legal proceedings or future legal proceedings and to guarantee and defend our rights.
When HÔTELIERE LE PROGRES or almost all of its assets are taken over by a third party, in which case your personal data, which HÔTELIERE LE PROGRES has collected, will constitute one of the transferred assets.
https://hotelflannelles.fr/ undertakes to take all necessary precautions to preserve the security of information, and in particular to ensure that it is not communicated to unauthorized persons. However, if https://hotelflannelles.fr/ is made aware of an incident affecting the integrity or confidentiality of customer information, it must inform the customer as soon as possible and inform him of the corrective measures taken. https://hotelflannelles.fr/ does not collect "sensitive data".

The User's personal data may be processed by https://hotelflannelles.fr/ subsidiaries and subcontractors (service providers), exclusively in order to achieve the purposes of this "Privacy Policy" such as:

The service provider in charge of the reservation and payment system(s) for the management and validation of your request.
Diadao Productive, a digital agency, is responsible for the website's production and maintenance.
Within the limits of their respective responsibilities and for the purposes described above, the main people likely to have access to https://hotelflannelles.fr/ user data are our customer service agents.

In all other cases, HÔTELIERE LE PROGRES will refrain from selling, renting or transmitting your personal data to third parties, except when it has obtained your authorization in this regard and has entered into a data processing contract with the third party concerned, which contains the necessary guarantees regarding confidentiality and compliance of your personal data with the protection of your private and professional life. If you do not wish your personal data to be shared with third parties, you may object to this at the time of collection or at any time thereafter, as mentioned in section "8 - Rights relating to the protection of your privacy".

Storage of personal data
Except when a longer retention period is required or justified by law or by compliance with another legal obligation such as 10 years for accounting records, HÔTELIERE LE PROGRES will retain your personal data for a period of 10 years for customers of HÔTELIERE LE PROGRES in order to achieve and fulfill the purposes as described in the statement of the "Privacy Policy", under point "3 - Use of personal data".

Your privacy rights
In accordance with the provisions of the French Data Protection Act of January 6, 1978, as amended, and the General Data Protection Regulation (RGPD: No. 2016-679), users of https://hotelflannelles.fr/ may appeal to their rights relating to the protection of privacy, as stipulated below:

Right of access (Article 15 RGPD) and rectification (Article 16 RGPD), updating, completeness of Users' data right to block or delete Users' personal data (Article 17 RGPD), when they are inaccurate, incomplete, equivocal, outdated, or whose collection, use, communication or storage is prohibited.
Right to withdraw consent at any time (Article 13-2c RGPD).
Right to limit the processing of Users' data (Article 18 RGPD).
Right to object to the processing of Users' data (Article 21 RGPD).
Right to portability of data provided by Users, where such data is subject to automated processing based on their consent or on a contract (Article 20 RGPD).
The right to define what happens to Users' data after their death and to choose to whom https://hotelflannelles.fr/ should communicate (or not) their data to a third party that they have previously designated.
As soon as https://hotelflannelles.fr/ becomes aware of the death of a User, and in the absence of instructions from the User, HÔTELIERE LE PROGRES undertakes to destroy the User's data, unless it is necessary to keep such data for evidential purposes or to comply with a legal obligation.

If the User wishes to be able to exercise these rights on https://hotelflannelles.fr/, you can send us a notice informing us of the right(s) you wish to enforce in the use of your personal data. You can exercise these rights free of charge by contacting Gwendoline Pédurand in her capacity as Operations Manager, by e-mail at bonjour@flanellesparis.com, or by post at HÔTELIERE LE PROGRES, 14, rue de Brey 75017 Paris - France, specifying in the subject line of the e-mail or post "Rights relating to the protection of your privacy".

In this case, the User must indicate the personal data that he/she would like https://hotelflannelles.fr/ to correct, update or delete, identifying him/herself precisely with a copy of an identity document (identity card or passport). Requests for the deletion of personal data will be subject to the obligations imposed on HÔTELIERE LE PROGRES by law, in particular as regards the retention or archiving of documents.

In addition, you can always update, modify and/or verify, via your account, your personal data that you were required to provide when creating your customer account. If you no longer wish to receive newsletters, information bulletins on our services or advertisements, you may unsubscribe at any time by clicking on the "unsubscribe" button at the bottom of any e-mail from HÔTELIERE LE PROGRES.

Protection of personal data
HÔTELIERE LE PROGRES is committed to taking reasonable physical, technological and organizational precautions to prevent unauthorized access to, loss, misuse or alteration of your personal data. We use state-of-the-art encryption to protect sensitive information transmitted online. We also protect your information offline. Only employees who need to perform a specific job (for example, billing or customer service) have access to personally identifiable information.

The data collected and stored via the https://hotelflannelles.fr/ website is hosted by an external company, MEDIALOG, which provides PMS (Property Management System) software for hotel management and customer relationship management.

MEDIALOG Hotel software enables you to define technical and organizational measures within your hotel to protect user data appropriately. Respect for your data is essential, which is why MEDIALOG is ISO 9001 certified.

Despite our best efforts, no method of transmission over the Internet and no method of electronic storage is completely secure. We therefore cannot guarantee absolute security.

If we become aware of a security breach, we will notify the users concerned so that they can take appropriate action. Our incident notification procedures take account of our legal obligations, whether at national or European level. We are committed to keeping our customers fully informed of all matters relating to their account security, and to providing them with all the information they need to help them meet their own regulatory reporting obligations.

No personal information about the user of the https://hotelflannelles.fr/ site is published without the user's knowledge, exchanged, transferred, ceded or sold on any medium whatsoever to third parties.

Update of the "Privacy Policy" statement
HÔTELIERE LE PROGRES is entitled to update this "Privacy Policy" declaration by installing a new version on the https://hotelflannelles.fr/ website. It is particularly advisable to regularly consult the website and the relevant page on which the "Privacy Policy" is reproduced, to ensure that you are aware of the new terms and conditions.

Hyperlinks to other websites
The https://hotelflannelles.fr/ website may contain hypertext links to other websites. Under no circumstances can HÔTELIERE LE PROGRES be held responsible for the "Privacy Policy" or privacy practices of any third party.

Consent
By using our web site https://hotelflannelles.fr/, you are obliged to accept the present "Privacy Policy" as well as the "General Conditions of Use" through the check boxes present when collecting information in order to benefit from the services of HÔTELIERE LE PROGRES.

Claims
If you have any complaints about the way in which HÔTELIERE LE PROGRES collects, uses and/or processes your personal data, you can contact us, in the first instance, so that we can resolve the complaint(s). If this is not sufficient, Users of https://hotelflannelles.fr/ may lodge a complaint with the supervisory authorities, in particular the Commission Nationale de l'Informatique et des Libertés (CNIL), by following the link below: https://www.cnil.fr/fr/plaintes

Contact HÔTELIERE LE PROGRES
If you have any questions about the "Privacy Policy" or about how HÔTELIERE LE PROGRES collects, uses or processes your personal data, please contact us by e-mail at bonjour@flanellesparis.com, or by mail at HÔTELIERE LE PROGRES, 14, rue de Brey 75017 Paris - France.